Onboarding + Ongoing Plans
Every package includes 3 months of complimentary maintenance (up to 4 hrs/mo). After that window, a plan is required to continue support.
Onboarding Care
- Bug fixes & minor adjustments
- Security patches applied
- Backup verification
- Email support, 1-business-day reply
- Hours do not roll over
Care Plan
- Up to 4 hrs / month
- Plugin / dependency updates
- Uptime monitoring
- Monthly health report
Care Plus
- Up to 10 hrs / month
- Everything in Care Plan
- Performance optimization
- Content / minor copy edits
- Priority response (next-day)
Full Management / White Glove
For clients who never want to think about it. We own the site, the platform, the database, the integrations, and the on-call. They get a single number to call, a 2-hour response SLA, and a quarterly business review.
- Unlimited support hours, no cap
- 24 / 7 monitoring with on-call escalation
- Site, platform, database, & integration management
- Quarterly security audit + pen test summary
- Performance optimization & scaling reviews
- Dedicated account manager + monthly reports
- 2-hour response SLA on critical issues
| Tier Match | Monthly Rate |
|---|---|
| Custom | Aligns with Launch |
| Launch | $1,499 / mo |
| Growth | $1,899 / mo |
| Scale | $2,799 / mo |
| Enterprise | From $3,800 / mo |